ORDERS, SHIPPING AND DELIVERY

Ø  Why have I not received my product yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.

Visit the My Orders page in your My Account and click on TRACK ORDER to get real time status of your order

 

Ø  How do I track the status of my order(s)?

Visit the My Orders page in your My Account and click on TRACK ORDER to get real time status of your order 

 

Ø  What is the difference between shipping and delivery?

Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

 

Ø  Do I have to pay any shipping or delivery charges?

Shipping/Delivery charges are particular to a product and are visible on the product page. For many products on EZIZIO.com, delivery charges are free as well. 

 

Ø  What should I do if I find my package opened or tampered with upon delivery?

Please don't accept an open or tampered package. Report this concern by contacting us through phone or mail within the 7 days period. We will look at it immediately and get back to you.

 

Ø  Which courier company do you use for delivery?

We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.

 

Ø  I want to ship something abroad. Can I do that?

We don't deliver products internationally right now. However, you can place orders to India from anywhere in the world. 

 

REFUNDS

Ø  When will I get my refund?

Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).

Debit Card/Credit Card/Net Banking	5-7 working days from the refund initiation date
NEFT transfer	5-7 working days from the refund initiation date

 

Ø  I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. EZIZIO.com will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

 

Ø  What about my refund after cancellation?

Don’t worry as your payment is protected.

We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from.

 

Ø  How will I get a refund for the product I cancelled or returned?

For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund.

For both cancelled orders and returned products, you will either receive a cheque from us or the refund amount will be credited back into the same account (online banking, credit card, debit card) that you used to make the purchase. A cheque will be issued to you in case of cash-on-delivery payments.

 

Ø  What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from EZIZIO customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

 

Ø  Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?

We are sorry, in case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as the one you made payment from. However, you can opt for this if you made the payment through COD (Cash on Delivery).

 

 

PURCHASING ON EZIZIO

Ø  Do your products come with guarantee/warranty details?

EZIZIO.com guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on EZIZIO.com are original and covered under fixed period manufacturer warranty for hardware or software issues, wherever applicable. Please read the product page carefully for more details.

 

Ø  I haven't received any SMS/e-mail confirmation about the order I just placed on EZIZIO.com. What should I do?

Please Contact Us  with your transaction details and we will look into it immediately and get back to you with the confirmation.

 

Ø  I have added a few products to my cart but I won't be buying them now. Can you save my list?

Yes, absolutely. We will keep your cart saved with us. The selected items will not be removed unless you remove those. However, since our inventory sells out fast, it is advised that you complete your purchase as soon as you can.

 

Ø  Can I buy more than one product in one go?

Yes, you can. As you click the Buy button on a product page, it gets added to your shopping cart. You can add as many products as you want and then pay for the entire order in one go!

 

Ø  I am interested in a product that is sold out. How can I buy it?

Don't be disheartened if a product you like is not available currently. Click the Notify Me button/link on the product page. We will let you know the moment your selected product is back in stock.

 

Ø  I don't know how to buy online. What should I do?

Don't worry if you have never bought online. Here are the steps to buy products and deals on Shopnshops.

1.       Click the Buy button on the product or deal you like.

2.       Click the Proceed to Payment button.

3.       Enter your name, e-mail ID and phone number next.

4.       Enter your shipping address if you are buying products.

5.       Click the Proceed to Payment button.

6.       Select your payment mode (Credit card, Debit card, Netbanking, Cash on Delivery, Credit Card EMI).

If you are not comfortable paying online, you can choose the Cash on Delivery option and pay on the actual delivery of your product. The option, however, does not apply if you are buying deals.

 

Ø  How do I know my purchase is complete?

You will see a confirmation message on the screen along with your order number. If you have bought deals, you will also receive your EZIZIO.com voucher over email and SMS to confirm your purchase.

 

Ø  I did not get an invoice with my product bought from EZIZIO.com. What should I do?

All EZIZIO.com products are delivered along with an invoice. In case an invoice is not given to you along with your delivered product, please Contact Us with your transaction details and we will look into it immediately.

 

 

PAYMENTS

Ø  What is COD?

COD refers to Cash On Delivery. It doesn’t matter if you don’t want to use your credit/debit card or use internet banking. You have the option of paying for the purchase at your doorstep. Just place your order and make cash payment upon the delivery of your order.

 

Ø  Can I pay COD (Cash On Delivery) for every product I buy on EZIZIO.com?

The cash-on-delivery option is not available on all products. The product details page indicates whether cash on delivery is applicable for a particular product.

 

Ø  Is it safe to save card details on EZIZIO.com?

Your card details are 100% safe with us. The card details are saved only after successful completion of your order. 

 

Ø  What information does EZIZIO.com store when I save my card?

We store only the card number, the cardholder name and the card expiry date. We do not store the CVV number or the 3D secure password. Even for a saved card, you need to enter your CVV number for every transaction, thereby keeping the control with you.

 

Ø  What is the advantage of saving my card on EZIZIO.com?

Shopping is faster as it saves you the hassle of entering your card details every time you buy at EZIZIO.com. Saved card details can be used to make payments during the checkout process.

 

Ø  How many cards can I save on EZIZIO?

As many as you want.

 

Ø  Is there a pre-requisite for saving a card and using it?

If you are a registered user at EZIZIO.com and are logged in during the transaction, you will be able to save the card if you choose the credit card or debit card option.

In case you want to use a saved card, the Saved Card checkbox is just below the place where you enter your card details. You should be logged in to use a saved card for your transaction. 

 

Ø  What kind of cards I can save on EZIZIO.com?

You can save any Master/Visa credit card and any Master/Visa/Maestro debit card. The card should have been issued in India.

 

Ø  My transaction failed but the money was deducted from my account. What do I do?

Please Contact us with your transaction details and we will look into it immediately.

If your money has not reached us, it will surely be refunded back to your account.

 

Ø  How does the refund process work and what is the time limit?

       Once the order is cancelled at the merchant’s website or in case of failed transactions, EZIZIO.com ensures that you get the amount to be refunded within 7-15 days of cancelling the order depending upon the bank.